TERMS AND CONDITIONS

Welcome to our boutique-hotel website. We thought we could answer some of your frequent asked questions here. If you could not seem to find the answer you were looking for, please do not hesitate to fill in the contact form, we would be happy to answer all inquiries pre and post bookings.

Most frequent question

What are the payement options at the Riad ?

We accept Euro, Dollar or Moroccan Dirhams (depending on the exchange rate) by credit card (Visa, Mastercard)

Booking conditions for Riad Yasmine

Deposit of 30% at reservation (non-refundable and non-transferrable for another booking, NO exception will be made) Reservations and cancellations: all bookings will be confirmed by e-mail. Cancellation of reservations must be made in writing. Any cancellation made by telephone must be followed by an e-mail, all reservations will be maintained until receipt of email. Cancellations, reservation modifications, and/or no shows made within 7 days before arrival will be charged 100% of the reservation. Upon checkout at the Riad, all extra (food, drinks, transfer, tours) will have to be paid in cash (euro or dirhams) Tourist/city taxes are not included and will have to be paid at the riad : 26 MAD per night and per person.

Booking conditions for exclusive rental of RIAD YASMINE

Deposit is to be paid by wire transfer 30% for confirming the booking (NON-REFUNDABLE) Bookings are not transferable for another dates, once it is paid it is confirmed and you agree with our terms and conditions Balance of the riad rental is due 30 days before arrival by wire transfer or upon checkin by card. All extra like drinks, food and transfers, will have to be paid in cash only (EURO or DIRHAMS) Cancellation less than 30 days prior arrival will have to be fully paid. Tourist/city taxes are not included and will have to be paid at the riad : 26 MAD per night and per person.

Booking conditions for Le Petit Yasmine

30% deposit at reservation (non-refundable (non-refundable and non-transferrable for another booking, NO exception will be made) Balance is due to be paid before check-in in cash or by wire transfer before arrival. Cancellations, reservation modifications, and/or no shows made within 15 days before arrival will be charged 100% of the reservation. Upon checkout at the Riad, all extra (food, drinks, transfer, tours) will have to be paid in cash (euro or dirhams) We do not have any credit card machine in Le Petit Yasmine.

Can I eat at the Riad ?

Complete breakfast is included in the room rate.
Possibility to have dinner for our resident guests only ON REQUEST.Adaptable menus based on different diets.
You couldn't find any availability to stay with us ? We offer you the possibility to come and visit for a lunch time. For the comfort and respect of our guests, if you are not staying with us we only propose lunch between 12-2 PM. Our formula is 20€ per person with tajine+side, (usually kefta tajine which is meat balls with homemade tomato sauce and couscous side, for vegetarians please advise us before) Payment in cash only. Pool is only reserved to swim for our guests residents. BOOKING MANDATORY, please call a day before to check if it’s available (no lunch on busy days and when we have private events for groups)

Do children stay for free ?

Children under 3 years stay for free in the parents room.
Children form 3 to 12 years old pay €20 per night to stay in the parents room .

What are the languages spoken in the Riad ?

Our staff speak English, French and Arabic

What is the touristic tax in Morocco

The touristic tax in Morocco is 2.50€ / per day/ per person. It is not included in the room rate.

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