TERMS AND CONDITIONS

Welcome to our boutique-hotel website. We thought we could answer some of your frequent asked questions here. If you could not seem to find the answer you were looking for, please do not hesitate to fill in the contact form, we would be happy to answer all inquiries pre and post bookings.

Most frequent question

What are the payement options at the Riad ?

We accept Euro, Dollar or Moroccan Dirhams (depending on the exchange rate) by credit card (Visa, Mastercard)

When is my booking considered as confirmed ?

All booking will be confirmed by email after receiving the payment of 30% deposit (non-refundable)

What are the Cancellation Policies ?

Booking conditions for Riad Yasmine : Deposit of 30% at reservation (non-refundable and non-transferrable for another booking, NO exception will be made) Reservations and cancellations: all bookings will be confirmed by e-mail. Cancellation of reservations must be made in writing. Any cancellation made by telephone must be followed by an e-mail, all reservations will be maintained until receipt of email. Cancellations, reservation modifications, and/or no shows made within 7 days before arrival will be charged 100% of the reservation. Upon checkout at the Riad, all extra (food, drinks, transfer, tours) will have to be paid in cash (euro or dirhams) Booking conditions for Le Petit Yasmine : 30% deposit at reservation (non-refundable (non-refundable and non-transferrable for another booking, NO exception will be made) ) Balance due to be paid before check-in (15 days prior arrival) Credit card details will be asked upon your arrival as a rental security (2000 EURO) It's only for security, nothing will be charged unless major damages Cancellations, reservation modifications, and/or no shows made within 7 days before arrival will be charged 100% of the reservation. Upon checkout at the Riad, all extra (food, drinks, transfer, tours) will have to be paid in cash (euro or dirhams)

Can I eat at the Riad ?

Complete breakfast is included in the room rate.
Possibility to have dinner or have lunch for our resident guests only ON REQUEST.
Adaptable menus based on different diets.

Do children stay for free ?

Children under 3 years stay for free in the parents room.
Children form 3 to 12 years old pay €20 per night to stay in the parents room .

What are the languages spoken in the Riad ?

Our staff speak English, French and Arabic

What is the touristic tax in Morocco

The touristic tax in Morocco is 2.50€ / per day/ per person. It is not included in the room rate.

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